Credit refund

[DB304]

I would like the credit back that I am owed from sky. It seems like this is an issue for many customers. Please can someone action this asap.

[caesarome]

@DB304 

We can arrange some help for you if you can confirm what this credit from so is it due to an overpayment, compenation credit or because you have left Sky ?

[DB304]

It is because I have left Sky 

[caesarome]

@DB304 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Caroline69]

Due a refund. Sky charged too much

[Daniel0210]

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@Caroline69 wrote:

Due a refund. Sky charged too much

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@Caroline69 

What do you mean by Sky charged too much? Did you make an unnecessary manual payment? 

[Tom-W19]

Thanks for escalating. We've sent an invite to @DB304.

[caesarome]

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@Caroline69 wrote:

Due a refund. Sky charged too much

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@Caroline69 

Do you see a credit on your account ?