Credit refund

[Vickiness]

I left Sky over a month ago. Yesterday I got an email saying my refund will be coming through via bank or cheque and now today I got an email saying it will go towards my next bill? Huh? I got the refund as I have left Sky, cancelled my tv? Whats going on?

[caesarome]

Have you left your payment method in place on your account so the direct debit or credit/debit card and can you see the credit on your Sky account ?

[Vickiness]

Yes it's there under bills, -£7.34

[Vickiness]

And yes payment method is still there.

[caesarome]

@Vickiness 

To get you some help with this refund I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Vickiness  an invite to chat.