Credit refund

[Ryan1000]

I left sky broadband quite some time ago and due to issues with my address and the phone line it has taken a long time to actually cancel and I now have £93 and some pence of credit on my broadband bill. Unfortunately I have different bank details now due to my bank being closed and I can't find a way to change these on my account, only for my active contracts, and the advisor I just called said they can only refund it to the details they already have. Can someone tell me how I change the details to get the refund?

[Lisa-P1987]

Hi there @Ryan1000 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147