22 Apr 2024 10:47 AM
Hi,
i left sky nearly 2 months ago. Does anyone know how i can get the credit from my account please?
thanks
22 Apr 2024 10:54 AM
Posted by a Superuser, not a Sky employee. Find out more@Jimbotron77
Refunds can take up to 6 weeks from your last day of connection. If it’s showing as a credit on your Sky account we can perhaps get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if you want to do that.
22 Apr 2024 11:13 AM
Thanks for the reply, yes please I'd like it as soon as possible.
thanks
22 Apr 2024 11:14 AM
Posted by a Superuser, not a Sky employee. Find out more@Jimbotron77
I’ve escalated your post to Sky and the Messaging Team should contact you later.
You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.
This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
22 Apr 2024 11:16 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent @Jimbotron77 an invite to chat.
No problem. Browse or search to find help, or start a new discussion on Community.
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