Credit refund request

[minxy4]

I left sky in July and have credit in my account. Chat isn't available to ask for refund so I'm at a loss who to contact. 

Can anyone help please?

[Daniel0210]

@minxy4 
Refunds after cancelling a subscription should normally take about 6 weeks from the last day of connection, but posts on here suggest it’s taking longer ~ Note: (what would have been the next payment date has to have passed as well).

We can potentially help you get it refunded within 3-5 WORKING days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky we need confirmation that:
▪️the credit is still showing on your Sky account,
▪️what would be the next payment date has passed and,
▪️the payment method is still active.

If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

[minxy4]

Thank you for your reply

Yes the account still shows credit and is still active. Also the next billing date was 18 August so has passed

Thanks

[Daniel0210]

@minxy4 
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Danz994]

Good afternoon @Daniel0210 Thanks for making us aware of this. I'll send @minxy4 an invite now and we can assist further. Thanks, Danielle