Credit refund due from 26 December 2024

[GranMoo]

My Sky contract ended on 26th December 2024 but was transferred to a new provider on 22nd.  A payment was taken for my Broadband to cover the period 26 December - 25 January 2025, and after payment of Call Charges, a credit is due back to me.  When I called Sky in January to query when I would receive this, I was told it could take up to two months.  I waited until 27th February and have checked my bank account ever since, but nothing has been put back into my account, despite the account being still open. I note in other similar discussions, the wait time is 6 weeks; I have now waited 11 weeks.  When will my account be credited?

[caesarome]

@GranMoo 

To confirm that your payment method is still in place on the account ?

[GranMoo]

Yes,  I can confirm the account is open

[caesarome]

@GranMoo 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[GranMoo]

Thanks for your help with this.  I'm glad I have 48 hours to answer, as I may not be able to reply instantly either!  

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @GranMoo.