@SB221
If you have a continuous payment method set up you should never need to make an unnecessary manual payment. Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.
We would normally escalate this to Sky on here via their Messaging Team, but unfortunately the process is currently switched off. We expected it would be available again this week but in the meantime you can perhaps contact Sky by other means; through social media, Sky Assistant or by phoning in.
Alternatively post back on this thread next week and we may be able to help you further.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
