Credit redund

[Lizr24]

I closed my account and have money to refunded how would this be done and when? , I have changed my bank details since account closed so not sure if money would be refunded direct to account? If so would need to give new details 

[Daniel0210]

@Lizr24 

If you've changed banks since leaving you'll need to contact Sky to provide the new ones otherwise Sky would have to get a back office team to raise a cheque and post it to you which will take much longer. 

These are the only current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.

[caesarome]

@Lizr24 

If you have changed banks have you logged back into your account to update these details as any refund van then be paid back directly to your new bank account.