Credit payment on closed account

[Nickynoo-71]

I left Sky at the end of May and have returned all the equipment. My bill says I am owed some money back but I have still not received it. Any ideas on when I can expect the money back please? 

[GD1]

@Nickynoo-71  Refunds can take around 6 weeks, however we can escalate your post to Sky for you.

[Nickynoo-71]

@GD1 thanks for replying.  I'll leave it for a few more weeks then and see if they refund me. It's just been showing as a credit on the last couple of bills so I assumed it would be paid back fairly quickly 

[caesarome]

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@Nickynoo-71 wrote:

so I assumed it would be paid back fairly quickly 

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Sadly that doesn't happen but they will refund it in the end so are you sure you don't want this process speeded us by us contacting Sky's Messaging team who can issue the refund for you ?

[Nickynoo-71]

@caesarome it wouldn't hurt to have it escalated if that's ok and means I get my credit refunded quicker. Thanks

[Daniel0210]

@Nickynoo-71 
I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Nickynoo-71 an invite to chat.

[Nickynoo-71]

@Lisa-P1987 I've responded to the message invite

[caesarome]

@Nickynoo-71 

They will get back to you tomorrow now or when they have an update to your issue.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else we can help you with in the future, please do not hesitate to reach out. Thanks.