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Discussion topic: Credit on old broadband, can't order new products

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Message posted on ‎15 Jan 2026 12:45 PM

Credit on old broadband, can't order new products

Hi I tried to order sky glass, but for some reason my old broadband account is £1.50 in credit and it's asking me to pay this off before I can order any other product? Little confused over this , could someone please have a look Into this
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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎15 Jan 2026 12:48 PM

Re: Credit on old broadband, can't order new products

Posted by a Superuser, not a Sky employee. Find out more

@SP00K5 

Seems like you mean in debit not credit. 


You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

 


▪️ I AM NOT A SKY EMPLOYEE ▪️

NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Message posted on ‎15 Jan 2026 01:05 PM

Re: Credit on old broadband, can't order new products

Posted by a Superuser, not a Sky employee. Find out more

@SP00K5 

How long ago did you cancel Sky Broadband ?

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This message was authored by: SP00K5

Message posted on ‎15 Jan 2026 03:31 PM

Re: Credit on old broadband, can't order new products

Its a credit not a debit , and the BB accounts is 3 years old (closed) 

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This message was authored by: caesarome

Message posted on ‎15 Jan 2026 04:07 PM

Re: Credit on old broadband, can't order new products

Posted by a Superuser, not a Sky employee. Find out more

@SP00K5 

You as a customer or even a former customer do not pay a credit off so what actually does this message say as it is up to Sky to refund the credit back to you.

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