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Discussion topic: Credit on my account

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This message was authored by Daniellestephen This message was authored by: Daniellestephen

Credit on my account

I received an email saying i would get the money back in to my bank but it is showing as a credit. How does this get refunded to me

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Credit on my account

Posted by a Superuser, not a Sky employee. Find out more

@Daniellestephen 
Your post has been escalated to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Credit on my account

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to @Daniellestephen to chat.

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