Credit on final bill not repaid

[richtardxday]

I've left Sky and have a credit on my final bill. Please can this be refunded?

[Daniel0210]

@richtardxday 
Refunds after cancelling should take about 6 weeks from your last day of connection however posts here do suggest it’s taking longer.

We can potentially help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm in your reply that the payment method is still active.

[richtardxday]

thank you , yes please do escalate it and yes the payment method remains active

[Daniel0210]

@richtardxday 
We’ve been asked to wait at least 10 minutes before we can escalate your post to Sky so I’ll escalate it at that point and their Community Messaging Team should contact you.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210]

@richtardxday 

Now escalated. 

[ItWasAllMichele]

Thanks for escalating this @Daniel0210. We’ve sent an invite to chat to @richtardxday.

Please be aware conversations automatically close if there is no response within 48 hours.