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Discussion topic: Credit on council account

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This message was authored by Leons99 This message was authored by: Leons99

Credit on council account

I've recent had to cancel my sky account due to unforeseen circumstances and have a credit of about £100 and was wondering when that will be payed into my account. 

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This message was authored by GD1 This message was authored by: GD1

Re: Credit on council account

Posted by a Superuser, not a Sky employee. Find out more

@Leons99  Refunds normally take around 6 weeks, however you can request it sooner by calling Sky.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by caesarome This message was authored by: caesarome

Re: Credit on council account

Posted by a Superuser, not a Sky employee. Find out more

It can take 5-6 weeks to be refunded automatically but if you give Sky a call today you are looking at about a week.

 

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home

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