Credit on account

[Ryan1993]

Hi, 

last month I switched bank and re set up direct debit for my sky tv and because direct debit didn't come out and the payment was overdue I made a manual payment and now my account is in credit for a month as direct debit came out a couple of days after. 
With the credit in my account will the credit automatically be used to make payment for the next month or will I have to request a refund? 
Thanks in advance 

[daveNOS · Accepted solution]

@Ryan1993 You can either leave the credit there for next months bill or we can escalate your post to the Sky staff here to request a refund, the choice is yours.

[Ryan1993]

So next month bill will be offset by the credit and the direct debit won't be taken? If that's the case I will leave leave the credit in there as payment doesn't come out till mid October.

thanks for you reply

[Daniel0210]

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@Ryan1993 wrote:

So next month bill will be offset by the credit and the direct debit won't be taken? 

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@Ryan1993 

That should be what happens. 

[Elyan24]

I have credit on my sky q account and have recently changed over to sky glass. Can I get my credit back? 

[Daniel0210]

@Elyan24 

If your Sky Q was billed together with Sky Broadband any credit should go towards Sky Broadband payments. Do you have Sky Broadband? 

[Elyan24]

@Daniel0210 

No we don't have broadband with sky

[Daniel0210]

@Elyan24 
I’ve escalated your post to Sky and the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Elyan24 to chat.