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Discussion topic: Credit on account to refund

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This message was authored by: Fi-19

Credit on account to refund

I cancelled my sky and have a credit on my account which I want refunded. Have tried the online chat and it was no use, kept referring me here. 

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This message was authored by: Daniel0210

Re: Credit on account to refund

Posted by a Superuser, not a Sky employee. Find out more

@Fi-19 
Refunds should take about 6 weeks from your last day of connection (but appear to be taking longer in some cases), however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply whether the payment method is still active.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Fi-19

Re: Credit on account to refund

I still have the direct debit set up, which is why I have a credit on account as took payment on monday which I don't think they should have. If someone from team can arrange for this be refunded asap that would be great, thanks 

This message was authored by: Daniel0210

Re: Credit on account to refund

Posted by a Superuser, not a Sky employee. Find out more

@Fi-19 wrote:

took payment on monday which I don't think they should have.


@Fi-19 

When was your last day of connection? Remember that bills are generated 14 days before a payment date so most likely whilst you were still a paying customer albeit in a notice period. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Fi-19

Re: Credit on account to refund

Last day was 4th April 2025

This message was authored by: Daniel0210

Re: Credit on account to refund

Posted by a Superuser, not a Sky employee. Find out more

@Fi-19 

It may be too soon but to see if they can help you I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by: GD1

Re: Credit on account to refund

Posted by a Superuser, not a Sky employee. Find out more

@Fi-19  Refund normally take around 6 weeks, however to get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Fi-19

Re: Credit on account to refund

Thanks 🙂

This message was authored by: Brill+Gill

Re: Credit on account to refund

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to chat. 🙂

This message was authored by: Addie15

Re: Credit on account to refund

Update-We are closing this session now as this matter has been resolved. Thanks.

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