Credit on account - refund request

[Tg8787]

I cancelled my broadband at the start of August 2025 and have credit showing on my account. Ive contacted Sky about a refund but haven't heard back. My payment method is still active as I have a separate tv package. Can this be escalated for the refund to be processed please?

[Daniel0210]

@Tg8787 

Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.

At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. Providing your payment method is still active they should be able to refund it in 3-5 WORKING days.

[Tg8787]

Thanks its been over 6 weeks now. I have tried to contact Sky via those methods but they have ignored every contact. Is there anyway to get them to contact me please?

[Daniel0210]

@Tg8787 

They won't/can't contact you. Your Community tag name isn't linked to any Sky accounts you have so no one knows who you are.