Credit agreement issues

[Jake114]

I have had a previous order cancelled due to inability to open the credit agreement for my package. Today the call handler set it up again but the credit agreement is not in my app to sign despite being told it would be there in 15 mins! I need help to get this agreement so I can sign it otherwise my package will be cancelled again. 

[Danz994]

Hi there @Jake114 Thanks for your first post on the Community forum.

I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141