Credit Refund

[Adam777]

I cancelled my broadband with sky over one month ago and still haven't received the refund for unused days. My dd is still active and the payday was 27th of the month. My account shows £44 in credit. What can be done to receive the money on my bank account?

[Daniel0210]

@Adam777 

Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer. 

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.

At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. When calling saying nothing when asked the reason for your call usually helps in getting put in the queue.