Credit Refund

[pompeydeano1]

We cancelled our Tv and Broadband in April and still waiting for our refund. Each Month it says credit on next bill. When will my refund be returned.

All equipment returned.

[caesarome]

@pompeydeano1 

Is your payment method still in place on the account ?

[pompeydeano1]

Yes we have not removed any bank details and out direct debit is still active on our banking.

[caesarome]

@pompeydeano1 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @pompeydeano1  an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.