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Discussion topic: Credit Refund

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This message was authored by: Lainy1973

Credit Refund

I am still waiting on my credit refund on my closed account with Sky

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This message was authored by: caesarome

Re: Credit Refund

Posted by a Superuser, not a Sky employee. Find out more

@Lainy1973 

Is your payment method still in place ?

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This message was authored by: Lainy1973

Re: Credit Refund

yes it is still in place

This message was authored by: caesarome

Re: Credit Refund

Posted by a Superuser, not a Sky employee. Find out more

@Lainy1973 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by: Addie15

Re: Credit Refund

Hi there! Thank you for escalating this. We have sent an invite to @Lainy1973.

This message was authored by: Lisa-P1987

Re: Credit Refund

Update - we spoke to Lainy1973 and processed the refund 🙂

Thanks

Lisa - Sky Tech Team Expert
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