Credit Refund after leaving Sky

[caesarome]

@Usman5 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Usman5]

Okay thank you

[Greenfingers001]

Thanks for escalating this. We’ve sent @Usman5 an invite to chat.

[CA24]

I'd be really grateful for assistance to escalate my claim for a refund, please. Called 29 July to give the required 14 day notice period to cancel broadband only service on 13 August. Have been caught in the same trap as many others on this thread, unwarranted extra monthly payment taken yesterday for a service that has been disconnected since the start of the billing period. Rang today to be told that the credit is showing on my account but it wouldn't be refunded until end of September (at the earliest). I am apoplectic that a company of this size thinks it can behave like this - in fact the customer service representative inferred that Ofcom endorse this process! How much interest are they making on these "payments" (I'd call it theft) from cancelled contracts? How many of us caught by it ever go back to them or recommend to friends and family? I'm fortunate that my monthly cashflow has just about enough surplus to weather this disgraceful delay (bearing in mind I am now also paying my new provider who actually is providing better connectivity). I fear not all unsuspecting customers seeking better value for their broadband service elsewhere will be so lucky...

[caesarome]

@CA24 

Can you confirm that your broadband has been cancelled so that you are no longer being billed for it and that you do see this credit on your account ?

[CA24]

Hi @caesarome  many thanks for your reply.

Yes, confirming that my "future bill" shows credit for the approx 6 weeks that SKY has taken payment for despite the service being disconnected.

Any help you can provide to resolve this with SKY would be very much appreciated! 

[caesarome]

@CA24 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[CA24]

That's great @caesarome  thanks again so much for your help, very much appreciated.

[Lisa-P1987]

Thanks for escalating this. We’ve sent CA24 an invite to chat.

[awilkinson84]

Hi

I cancelled both my tv and broadband and I am showing in credit, could I get help with the refund being done sooner please.

thanks for any help

[caesarome]

@awilkinson84 

Have you now left Sky ?

[awilkinson84]

@caesarome yes i have left sky

[caesarome]

@awilkinson84 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @awilkinson84 to chat.

[Hannaball]

Hi can I get a new link to chat to get my money back quickly please- I never got the original chat link

thanks