Credit Refund after leaving Sky

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Louise391 to chat.

[Natasha20390]

Hi, 

I have the same issue cancelled my broadband over a month ago and my credit is still showing on my account, can you please escalate to hurry this process along please? 
many thanks 

[Daniel0210]

@Natasha20390 
I’ve escalated your post to Sky and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Natasha20390.

[RJShopland]

I also have a credit balance on my account after closing sky services.  Can som

[RJShopland]

Not sure what happened to my message!  Please can someone help me get my refund processed? My service ended early May.  Thanks

[caesarome]

@RJShopland 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @RJShopland an invite to chat.

[CatBennett]

Hi there, my TV account is in credit from April after moving to Sky Streaming. Can you please advise when I will get this refund into my account? 

[Mr+Flibbles+86]

Hi there @CatBennett , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[LU07KES]

Hi there,

I cancelled my sky subscription 5 weeks ago and have still yet to receive my credit. Can this be escalated please.

[Daniel0210]

@LU07KES 
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will be longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

Before escalating we need confirmation it’s showing as a credit on your Sky account.

[LU07KES]

Hi there,

It is showing as credit on my account, and payment has not been cancelled.

Thanks 

[Daniel0210]

@LU07KES 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent @LU07KES  an invite to chat.