Credit Refund / Understanding My Bill

[HayChapp]

My broadband is £52.00 a month, but this month Sky shows £105.73 on my total bill. Statement was normal as every other month. I paid manually by mistake, and Sky took £211.46) and now I'm in credit £105.73 for next month. How do I get a refund? And why have they charged me £105.73?. .

[Coley-W95]

Hi there @HayChapp Welcome to the Community forum. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[HayChapp]

It's all done now. Thank you anyway 🙂