Credit Balance Refund

[robf123]

I am no longer a sky customer, but on my last bill I was charged for the period I can cancelled.

I no longer have sky set up as a DD, but wanting to get refunded.

[GD1]

@robf123  Is there credit showing?  Also if you'e removed your direct debit Sky will send a cheque which will take longer to process.

[caesarome]

@robf123 

If you cancelled your direct debit and agree to have it reinstated then Sky's messaging team can help you with this. The alternative it for a cheque to be sent out which is a much slower process so would you like to be contacted via Skys messaging team ?

[robf123]

yes please - as its been about 2 months 

[caesarome]

@robf123 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[LauraMac38]

Hi @caesarome Thanks for escalating this. We’ve @robf123 sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.