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Discussion topic: Credit Balance Refund

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This message was authored by Erin_c This message was authored by: Erin_c

Credit Balance Refund

Hi,


I cancelled my sky broadband in December but the bill payment for Dec 27th-Jan26th had already been taken. Thus I have got this bill refunded into credit balance as of the 26th Jan. However this credit is 'going towards the next bill' when I do not have any further bills.

 

Could you please help me get this money refunded to my bank account? The current payment method is still active.

 

Thanks! 


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Credit Balance Refund

Posted by a Superuser, not a Sky employee. Find out more

@Erin_c 
I’ll escalate your post to Sky (when it’s more than the ten minutes old that we have to allow) and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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