Credit Balance Refund

[Erin_c]

Hi,

I cancelled my sky broadband in December but the bill payment for Dec 27th-Jan26th had already been taken. Thus I have got this bill refunded into credit balance as of the 26th Jan. However this credit is 'going towards the next bill' when I do not have any further bills.

Could you please help me get this money refunded to my bank account? The current payment method is still active.

Thanks! 

[Daniel0210 · Accepted solution]

@Erin_c 
I’ll escalate your post to Sky (when it’s more than the ten minutes old that we have to allow) and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210]

@Erin_c 

Now escalated. They can hopefully get it refunded within 3-5 working days. 

[Erin_c]

Thank you for your help!

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Chegue74]

Hi, I have the same issue after switching to sky glass my old account is in credit

[caesarome]

@Chegue74 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Chegue74  an invite to chat.

[Chegue74]

Ok me to

[Loislane11]

Hello, I have a credit on my account after switching from SkyQ to Glass. The credit does not go towards the Glass payments. How do I get my refund?

[Daniel0210]

@Loislane11 

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.

At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. When calling saying nothing when asked the reason for your call usually helps in getting put in the queue.