Credit Balance Not Refunded

[82bit]

I have two Sky accounts because... reasons, but the inactive one where I tried and returned Stream has a credit balance that I was told would be returned by direct debit. This dates back to November, but no sign of this money being returned yet. 

Any help would be appreciated. 

[caesarome]

@82bit 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent 82bit an invite to chat 🙂 

[Lisa-P1987 · Accepted solution]

Update - Spoken to 82bit, we have processed the refund and advised of time frame expectations. 🙂