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Discussion topic: Creating SKY ID from NOW broadband

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This message was authored by: graceley

Message posted on ‎16 Jul 2026 04:51 PM

Creating SKY ID from NOW broadband

I have NOW broadband powered by Sky, I am charged every month by Sky and recieve marketing emails from them but not bills. I can't find my account number to make a SKY ID and access my broadband bills. NOW also doesn't recognise my email.

 

How can I access my account number to create a SKY ID, as I've lost my welcome email?

 

The chat bot was completely useless.

 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎16 Jul 2026 04:53 PM

Re: Creating SKY ID from NOW broadband

Posted by a Superuser, not a Sky employee. Find out more

@graceley 

How is the bill paid so if it is a direct debit then the reference number used could well be your account number.

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This message was authored by: graceley

Message posted on ‎16 Jul 2026 05:03 PM

Re: Creating SKY ID from NOW broadband

The reference number on my bank statement is only 11 digits long, and can't be used as the account number either.

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