Continuing to charge after left

[HM22]

I canceled amd paid my final bill but you are still trying to bill me and sending reminders to pay.

Please fix this.

[Daniel0210]

@HM22 
The Sky Community is a customer led discussion forum where Sky customers are available to help other customers. You are NOT contacting Sky Customer Services by posting here.

What service did you cancel?

How and when did you cancel?

Did you receive an email from Sky acknowledging the cancellation? 

[peter-marlow+1966]

We're you still in contact  when you cancelled  your  subscription  did you give the correct  notice when you  cancelled  did  you call to cancel  

For tv subscription you need to give 31 days notice  and for broadband  subscription  it 14 days if you were still  in contact  with  any of these then you  will  have  fees to pay  and as already  said  did you get a confirmation  email  from  sky about  the cancellation 

[HM22]

Yes, they kept begging me to stay and making me offers. 

[Daniel0210]

@HM22 

Please answer the previous questions…

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@Daniel0210 wrote:

@HM22 

What service did you cancel?

How and when did you cancel?

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