I switched from Sky+ to Sky streaming in December 24 and it has come to light that sky has been billing me for both since since the switch, they should've cancelled the Sky+ but didn't and there may even be an issue around mis-selling according to one of their employees. I've been trying for two months to get this rectified and I'm continually fobbed off and told it needs to be escalated to a different team to get the refund and nothing happens has anybody had a similar experience? I've spent hours on the phone and each time have to go through and explain the history. I was given a complaint number but unbelievably Sky keep closing the complaint and notifying me by email. This is a significant amount of money not far short of £1,000, it seems they are dragging their feet and trying to frustrate me in acceptance.
