Contacting Sky

[Geoffbee]

Have had a few fruitless calls to Sky to try to change operating problems. After being transferred to different departments I gave up as no further forward. Wanted to commit my case to email so it's clearly set out and the basis for my dispute. . It seems Sky don't want me to send emails or similar, they prefer calls or Sky chat which is not what I want.

Hoping others have found an effective way of getting a written statement into the hands of Sky, which at the moment seems impossible?

[caesarome]

@Geoffbee 

I'm not quite sure what your issue is but if you want you can fill in this form to register a complaint as this then gives Sky up to 8 weeks to resolve it for you or to issue you with a deadlock letter so you can take it further:

https://www.sky.com/help/complaints

[Geoffbee]

Thanks for your reply. Not specifically complaint, but frustrating not have been able to move issue forward after numerous calls. 
Will use your suggestion if no other options show up

[Daniel0210]

@Geoffbee 

Perhaps if you explain what the 'operating problems' are we can advise. 

Sky don't use email for general communication.