Contact number so can speak with someone about my bill

[Wayne110]

I paid my last bill but 17 was missed of that's not my fault as rang up and paid like 60 odd quid my first bill so need to speak to resolve it

[Daniel0210]

@Wayne110 

As stated, if your services are restricted any call to Sky will only prompt you to make a payment. This the same for all customers. They won't answer your calls whilst still in arrears. 

[MarkGoldsmith]

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@Wayne110 wrote:

I paid my last bill but 17 was missed of that's not my fault as rang up and paid like 60 odd quid my first bill so need to speak to resolve it

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Not sure why your bills would be missed as the T&Cs state you need to have a continuous payment method setup on your account either a direct debit or a credit/debit card.

If the DD fails, Sky will try again after 10 days before telling you there is no payment and then restricting your services. If the credit/debit card payment fails they will inform you and likely give you a day or 2 to manually make the payment on-line before restricting your services.

Once your services are restricted you have to pay everything you owe to Sky before services will be restored, if payment is a couple of weeks late this could end up being 2 month's worth of bills you will need to pay before you will get your services back.

You will also need to setup a new continuous payment method on your account.

Sky won't speak to you over the phone if you have a restricted account and the Customer Services team cannot override non payment restrictions so your only option is to pay Sky what you owe them for the services they have provided you.

[Catherinecleary]

My sky bill has gone up to £51 i only have fibre broadband I have no Netflix or anything im only receiving state pension 

[Daniel0210]

@Catherinecleary 
Discounts may have recently expired or be ending very soon. Sky will have told you the date the discount was ending when you took it out. You could compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

If your discounts have ended you can contact Sky to try to negotiate a new deal or potentially amend your package which will require another 24 month minimum term contract. Sky are not obliged to offer you another discount and it seems discounts are becoming more difficult to come by, so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

You can either call Sky or use the following link
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave