Contact Sky regarding contract change

[Beneiddowson82]

Hi all

Renewed my contract today over the phone but it appears what we agreed to have and more importantly pay don't appear to match. Is there a way I can confirm what we've agreed in writing (either email/postal address or via one of the mods).

thanks in advance.

[caesarome]

@Beneiddowson82 

If your new bill is due in the next 14 days or less then any changes you agreed to will be reflected in the following months bill so have you looked into this. Sometimes changes can take 24 hours or so to filter through to your account.

[Beneiddowson82]

Yeh it's not the physical bill that's incorrect. It's missing certain things we agreed for the price. 

[DaveDrizen]

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@Beneiddowson82 wrote:

Hi all

Renewed my contract today over the phone but it appears what we agreed to have and more importantly pay don't appear to match. Is there a way I can confirm what we've agreed in writing (either email/postal address or via one of the mods).

thanks in advance.

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When you agree a new deal Sky should send you a email almost straight after you put the phone down or within a hour afterwards confirming this deal and telling you in detail  what it is including price and how long is the minimum term. This is Sky standard practice, if you can't find a email if you go to the.my Sky app and look under "Your messages"  you should find message dated the day you spoke to Sky with the same confirmation  of this offer.  To find your  messages in the app just click on the little head at the top of the app and you will see a menu, one of the items is 'Your messages" You can also access 'Your messages" by logging  on to Sky.com web site and logging into your account.