Discussion topic: Complaints
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Message posted on 01 Mar 2026 08:45 AM
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Complaints
Has anyone ever submitted a complaint via their online service before as you get an automated response & the number it provides to get an update is a technical team who have no information about your complaint. You can't reply to the email as it's a 'do not reply' email. This is so frustrating
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Message posted on 01 Mar 2026 09:48 AM
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Re: Complaints
Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
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