Complaint

[Nicolamarin]

Hi, its Sky.

We have an update regarding your account. Please return to the previous chat so we can confirm the details with you.

If we don't hear from you within 4 days, the case will be closed. 
recieved this message but there has been no advisors available to speak to for the past 4 days 

[GD1]

@Nicolamarin  Do you have a question?

[Daniel0210]

@Nicolamarin 

If the 4 days have elapsed I would suggest calling Sky asap to find out what the update is. 

[DaveDrizen]

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@Nicolamarin wrote:

Hi, its Sky.

We have an update regarding your account. Please return to the previous chat so we can confirm the details with you.

If we don't hear from you within 4 days, the case will be closed. 
recieved this message but there has been no advisors available to speak to for the past 4 days 

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That is  ridiculous if you contact Sky customer service and get past the automated system you will be put though to a customer service advisor. In some case there may be a short wait if it a busy period  but from experience I have always been able to speak to a advisor any time I wanted to call there has never been a time between the hours of 9 in the morning till  9 at night when there has been no one available to talk.