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Discussion topic: Complaint closed

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This message was authored by: Mick1969

Complaint closed

Has anyone made a complaint and received email saying complaint closed at the same time you just made the complaint it has happened to me twice in 5 days one was they tried to contact and couldn't so they closed it straight away even though I made complaint at 20.04 and received that email at 20.04

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This message was authored by: Daniel0210

Re: Complaint closed

Posted by a Superuser, not a Sky employee. Find out more

@Mick1969 

See this recent thread

https://helpforum.sky.com/t5/Account-Billing/Sky-automatically-closing-complaints-before-resolution-...

 

Can we ask what the complaint was about and how you made it? 


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