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Discussion topic: Compensation

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This message was authored by: Gregt123

Message posted on ‎23 Dec 2025 11:47 AM

Compensation

Waiting on compensation for my sky account over 2 weeks ago

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Avatar for MarkGoldsmith
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This message was authored by: MarkGoldsmith

Message posted on ‎23 Dec 2025 11:49 AM

Re: Compensation

Posted by a Superuser, not a Sky employee. Find out more
@Gregt123 wrote:

Waiting on compensation for my sky account over 2 weeks ago

Hi @Gregt123 

 

What is the compensation for? Usually, any compensation would appear as credit on your Sky account.

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: Gregt123

Message posted on ‎23 Dec 2025 11:50 AM

Re: Compensation

delay with installation how do a view that? What's does credit mean 

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This message was authored by: MarkGoldsmith

Message posted on ‎23 Dec 2025 11:56 AM

Re: Compensation

Posted by a Superuser, not a Sky employee. Find out more

All the information about automatic compensation for broadband is available here:  https://www.sky.com/help/articles/auto-compensation

 

It details what circumstances will earn the compensation, how much will get paid and how it gets paid. Note it will take up to 30 days for the compensation to be credited to your account once the issue is resolved.

Sky Stream, Sky Glass Air and Sky Broadband customer

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