Charged twice

[Sash76]

I paid my bill today and it was taken out of my account twice 

[PandJ2020]

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@Sash76 wrote:

I paid my bill today and it was taken out of my account twice 

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Seems like you made an unnecessary manual payment and an automated one was collected.

[Daniel0210]

@Sash76 
The T's and C's state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment unless your services have already been restricted.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s currently showing as a credit.

[caesarome]

@Sash76 

Do you now see a credit that matches this manual payment you made because if you do it can either be left so it is used to pay your next bill or it can be refunded and help of which can be arranged via here if you want ?