Discussion topic: Charged to terminate previous contract

This message was authored by: AMP1965 · ‎07 Dec 2023

I switched from BT to Sky and was advised by the Sky advisor on call that any charges for termination will be paid by sky. All I had to do was provide evidence of the charges.
I have paid these charges however am not sure where I can send the evidence to that sky can reimburse me the charges

This message was authored by: Daniel0210 · ‎07 Dec 2023

@AMP1965

This link should help you

https://www.sky.com/help/articles/switching-credit-offer

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This message was authored by: caesarome · ‎07 Dec 2023

@AMP1965

You must provide a copy of the bill from BT where you have been charged and a copy of a statment showing that you have paid it and send these to Sky via this email address - switching credit @sky.uk (all one word without the gap)

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This message was authored by: TimmyBGood · ‎07 Dec 2023

@AMP1965 wrote:

was advised by the Sky advisor on call that any charges for termination will be paid by sky.

Note it's not 'any charges': there's a limit of £100 for broadband, and a separate £100 for subscription television (if relevant)

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Discussion topic: Charged to terminate previous contract

Charged to terminate previous contract

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