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Discussion topic: Charged for Netflix Premium

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This message was authored by: Julanderson

Charged for Netflix Premium

Hi - we noticed an increase in our bill this month and after looking at it discovered we'd been charged for Netflix Premium- despite not requesting this - how do we get a refund?

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This message was authored by: Brill+Gill

Re: Charged for Netflix Premium

Posted by a Sky employee

Hi @Julanderson, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and get your directed to the right help. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

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