@Irina90
If you want to downgrade it then youwill have to call Sky unless it is to do with yoru Sky mobile sim then you can do it via the app.
150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:
https://www.sky.com/help/home
Try saying nothing when spoken to by the bot.
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