Change my address

[Katied96]

Hi I'd like to change the address linked to my mobile account

[caesarome]

The only way to do this is by calling Sky on 150 as only they can update it for you.

[Daniel0210]

@Katied96 

You will need to call Sky to do that. You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated ROI number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

[Katied96]

I've read other posts and seen that it can be escalated on here and a member of the sky team will contact me. I called today and was on hold for over an hour so don't want to do this again

[PandJ2020]

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@Katied96 wrote:

I've read other posts and seen that it can be escalated on here and a member of the sky team will contact me. I called today and was on hold for over an hour so don't want to do this again

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The escalation team can no longer do that.

[caesarome]

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@Katied96 wrote:

I've read other posts and seen that it can be escalated on here and a member of the sky team will contact me

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It used to be possible to do this but it is no longer possible to escalate your post for this which is why you will have to call Sky instead.