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Discussion topic: Change in my bill

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This message was authored by: Ponti

Message posted on ‎30 Jan 2026 12:46 PM

Change in my bill

On the 20th January I received a call from sky saying that my bill was been reduced from £ 139:50 to £ 82 but it hasn't changed on my DD

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Avatar for Ponti
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This message was authored by: Ponti

Message posted on ‎30 Jan 2026 12:46 PM

Re: Change in my bill

Please change my DD

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This message was authored by: Daniel0210

Message posted on ‎30 Jan 2026 12:50 PM

Re: Change in my bill

Posted by a Superuser, not a Sky employee. Find out more

@Ponti 

You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

 

Are you sure it was really Sky that contacted you and not scammers? What reason did they give for the price change?


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: caesarome

Message posted on ‎30 Jan 2026 01:08 PM

Re: Change in my bill

Posted by a Superuser, not a Sky employee. Find out more

@Ponti 

What else did this call say, what details did they ask you for so did they adk

dor your telephone password which Sky will do if it was from them ?

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This message was authored by: MightyQuinn

Message posted on ‎30 Jan 2026 03:03 PM

Re: Change in my bill

Posted by a Superuser, not a Sky employee. Find out more

Hi @Ponti   Let's hope that this was not the case, but please be aware of https://www.sky.com/help/articles/account-takeover

Welcome to the Sky Community Forum

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