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Discussion topic: Cannot cancel a subscription

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This message was authored by MHF555 This message was authored by: MHF555

Cannot cancel a subscription

During a recent Disneyplus app failure I tried to reactivate my Sky subscription but ended up with 2, the one with adds and the one without.  I want the subscription without adds but can't find how to cancel the one with adds.  

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This message was authored by caesarome This message was authored by: caesarome

Re: Cannot cancel a subscription

Posted by a Superuser, not a Sky employee. Find out more

@MHF555 

For Sky Stream puck or Sky Q - Press Home on your Sky remote, then select My Sky at the bottom of the screen.
You’ll then see a screen with your purchases. Select Your products. You’ll then be asked to enter your Sky TV PIN number.

Then follow the prompts to cancel.


In the Mysky app on a phone or tablet.

Go to the TV section, then My Bill section, there will be a section listed Marketplace, under that click on View subscriptions.

You should be able to cancel it there.

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