Cannot access sky credit agreement

[vicunass]

 I agreed to an offer for a tablet and have been trying to sign the credit agreement for a day. I tried 2 borwsers and both, when I click the sign here pop up when accing my account, just take me to the mobile section of the Sky website.

 I cannot access the agreement to sign.

[caesarome]

@vicunass 

Are you logged in with the correct details ?

[vicunass]

I have logged in with my regular Sky credentials. It pops up that I have have a credit agreement to sign.  I click on sign here and it takes to the main mobile page on the sky website. I've searched that page and there is nothing related to a credit agreement I can see.

 I would say it is the correct credentials as why else would it pop up that I have a credit agreement to sign. I believe the link between sign here and the credit agreement is broken.

[caesarome]

@vicunass 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[-Heather-]

 Hi @caesarome, thanks for making us aware of this. I'll send @vicunass an invite now so we can assist further. Thanks, Heather