Hi,
I've called Sky 4-5 times over the past 2-3 weeks with the below issue and nobody seems to know how to help or what to do. I am at a loss for words. I've been having this issue for over 2 weeks since upgrading my router/renewing my contact with Sky.
Since upgrading my router, I cannot sign into the MySky app. It asks for my email and password, both of which are accepted, however it brings up a page that says "let's find your account" and asks me to enter my postcode (I cannot click out of this page or get rid of this page). When I enter my postcode, it comes up with an error message that says "an error has occured, please check the details or try again later". I have tried resetting my password, even trying to use a different email address.
I really don't understand what the problem is or what mistake has been made at Sky, possibly by the salesperson that sold me the new router/contract.
I never had any issues logging in prior to upgrading my router/renewing my contract. Someone has made an error somewhere that has completely messed everything up..
I've been on the phone to Sky for literal hours tonight, constantly being bounced from person to person without a fix. I've had enough. I can see hundreds of other people on this forum have had the exact same issue.
Can someone please sort this out. I'm ready to cancel my contract and leave Sky. I've already submitted a complaint.
