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Discussion topic: Cannot access Bills and Payments - This page is restricted

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This message was authored by SMCAN This message was authored by: SMCAN

Cannot access Bills and Payments - This page is restricted

Logged into my Sky account and cannot access Bills and Payments which I previously could

Tried linking my SkyID but it says no account matches the postcode and account number

Chatbot said pay outstanding bill to unlock account but I have no outstanding bill

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This message was authored by caesarome This message was authored by: caesarome

Re: Cannot access Bills and Payments - This page is restricted

Posted by a Superuser, not a Sky employee. Find out more

@SMCAN 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Cannot access Bills and Payments - This page is restricted

Posted by a Sky employee

Thanks for escalating this. We’ve sent SMCAN an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by AMFD This message was authored by: AMFD

Re: Cannot access Bills and Payments - This page is restricted

I have the same issue. Can I also be contacted? 

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot access Bills and Payments - This page is restricted

Posted by a Superuser, not a Sky employee. Find out more

@AMFD 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Cannot access Bills and Payments - This page is restricted

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to chat.

This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Cannot access Bills and Payments - This page is restricted

Posted by a Sky employee

Hi AMFD

 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
This message was authored by J.C, This message was authored by: J.C,

Re: Cannot access Bills and Payments - This page is restricted

Its obviously a problem with the accounts servers. Ive not been able access my sky accounts for Tv and Broadband for almost a week. The online help all appeared to centre on a problem with my router, my account password, resetting my router, sky Q box etc. This is despite poitning out that I was able to access my sky mobile bills and accounts from the same app and website.

Having done what they asked me this did not resolve the problem.  A complete waste of time.

 

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot access Bills and Payments - This page is restricted

Posted by a Superuser, not a Sky employee. Find out more

@J.C, 

Would you like help from Sky's messaging team ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Sneakeyes This message was authored by: Sneakeyes

Re: Cannot access Bills and Payments - This page is restricted

I am having the same issue keeps on saying my billing and payment is restricted

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