01 Jun 2023 12:23 PM
Logged into my Sky account and cannot access Bills and Payments which I previously could
Tried linking my SkyID but it says no account matches the postcode and account number
Chatbot said pay outstanding bill to unlock account but I have no outstanding bill
01 Jun 2023 12:26 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
01 Jun 2023 01:22 PM
Posted by a Sky employeeThanks for escalating this. We’ve sent SMCAN an invite to chat.
01 Jun 2023 08:22 PM
I have the same issue. Can I also be contacted?
01 Jun 2023 09:39 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
02 Jun 2023 08:30 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent an invite to chat.
04 Jun 2023 08:35 AM
Posted by a Sky employeeHi AMFD
An invite was sent but there was no response within 48 hours so it has automatically closed.
If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.
08 Jun 2023 03:43 PM
Its obviously a problem with the accounts servers. Ive not been able access my sky accounts for Tv and Broadband for almost a week. The online help all appeared to centre on a problem with my router, my account password, resetting my router, sky Q box etc. This is despite poitning out that I was able to access my sky mobile bills and accounts from the same app and website.
Having done what they asked me this did not resolve the problem. A complete waste of time.
08 Jun 2023 04:00 PM
Posted by a Superuser, not a Sky employee. Find out moreWould you like help from Sky's messaging team ?
08 Jun 2023 07:27 PM
I am having the same issue keeps on saying my billing and payment is restricted
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