Hi
Who do I complain to because the service I have received from Sky customer service has been useless!
I have been with Sky for over 15 years, but my bills have increased too much, so I decided to go with Virgin. I checked on the My Sky App and it showed my contracts were coming to an end, so I decided to cancel my Sky.
I rang Sky on the 14th April to confirm I was leaving on the 30th June, I was told there would be one bill of £119, one of £69 and the around a fiver. Not once did he mention I was still in contract for my broadband.
At the end of April I rechecked the app my bills were not what he quoted. Rang Sky and was advised not to worry as this would change when the contract ends.
At the weekend I had email to say that due to ending my broadband contract early I was expected to pay a payment of over £250. Rang Sky and finally got to speak to someone who said they would right this off.
Checked the app again it's now showing bills of £69 for June, July and August.
How do I get this sorted ?
I am really not happy, it just seems that every time I speak to someone I think it's sorted and it's not.
