Cancelled subscription whilst out of contract but still being billed ?
I cancelled my sky subscription which included Sky TV, Sky Talk and Sky Broadband in July 2025 . I was not in a contract at that stage. I returned all required Sky Equipment in July. I no longer have Sky. I have a new service provider. I am still being billed by Sky for Sky Signature. Why is this? How do I get a refund? How can I stop being billed? I tried phoning you but was unable to speak to anyone. There is no other way of contacting you.
I cancelled my sky subscription which included Sky TV, Sky Talk and Sky Broadband in July 2025 . I was not in a contract at that stage. I returned all required Sky Equipment in July. I no longer have Sky. I have a new service provider. I am still being billed by Sky for Sky Signature. Why is this? How do I get a refund? How can I stop being billed? I tried phoning you but was unable to speak to anyone. There is no other way of contacting you.
Deirdre
How did you cancel the TV contract?
Sky Stream, Sky Glass Air and Sky Broadband customer
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And… did you receive an email from Sky acknowledging the TV cancellation?
If you used the One Touch method of moving your broadband this does not cancel a TV subscription.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Returning loaned equipment isn't evidence of cancelling so how did you cancel?
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Re: Cancelled subscription whilst out of contract but still being billed ?
Posted by a Superuser, not a Sky employee. Find out more
Hi @Deirdre12 It is a very common problem where people switch broadband and home phone and don't realise that Sky TV is not part of the switching process. That has to be cancelled through Sky.
