Cancelled sky

[Kerry29091]

Hi i have cancelled my sky tv and broadband and when i have looked at my billing it says in credit. Will this amount be sent back to my back account? Thank you 

[caesarome]

@Kerry29091 

Have you now left Sky and if you have is your payment still in place because if it is we can ask Sky's messaging team to send you a private message via here tomorrow about this as they will be able to issue a refund for you if you would like ?

[Kerry29091]

Yes i have left sky and Yes please that would be brilliant. 

[Daniel0210]

@Kerry29091 

We need you to clarify if your payment method is still active before we can escalate this to Sky.

[Kerry29091]

Yes it is 

[caesarome]

@Kerry29091 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Kerry29091]

Thank you 

[Lisa-P1987]

Thanks for escalating this. We’ve sent an Kerry29091  invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.