@PLeigh1955
New package for new customers much cheaper. I may cancel.
@PLeigh1955
New customers are offered good discounts as an incentive to join. Most companies do this now. You probably took advantage of such a new customer deal when you first joined Sky.
If you can't negotiate an acceptable price for renewing then perhaps consider a move to an alternative provider, but when that deal nears its end you'll be in the same position with them, and will be able to rejoin Sky if you wish and take up any new customer deals available at that time.
@PLeigh1955 wrote:
How do you cancel
Want to cancel Sky Broadband and Sky Talk subscription?:
This link explains how to switch to an alternative provider or the various methods to cancel completely.
https://www.sky.com/help/articles/cancel-sky-broadband
If you try to cancel whilst still in a minimum term deal you might have to pay an early termination charge - Sky should notify you if you do and how much they’ll charge.
https://www.sky.com/help/articles/charges-for-ending-your-sky-contract-early
NOTE: One Touch Switching only applies to broadband and Talk and NOT a TV subscription.
Return packaging for any equipment Sky expect back will be sent out to you near the end of the 14 day notice period to the address the account was registered at. Remember to keep any proof of posting indefinitely.
🔹
Want to fully cancel your TV subscription?:
If your minimum term has ended you’ll need to give Sky the usual 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.
See the below link
https://www.sky.com/help/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/...
Select ‘No, I still need help’ at the bottom of the link which will lead to contact methods.
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ It may include a phone number, an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ there’s a text option (Monday-Friday 9am to 4:30pm) otherwise it’s only by calling Sky Ireland or writing in.
If you successfully cancel you should receive an acknowledgment email from Sky.
Remember that billing continues through the notice period after which a credit for any overpayment will show on your bills and should be refunded about 6 weeks after your last day of connection.
If you are successful in cancelling Sky Q or Stream return packaging will be sent out near the end of your notice period for any loaned equipment Sky are expecting back. It’s important that you obtain proof of posting and keep it safe and indefinitely.
▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
